FAQ's

DO I NEED TO REGISTER OR CREATE AN ACCOUNT TO PURCHASE FROM vivaswag.COM?
WHAT IF I FORGET MY PASSWORD?
HOW CAN I CHANGE THE PERSONAL INFORMATION IN MY ACCOUNT?
DOES MY PERSONAL INFORMATION REMAIN PRIVATE?
HOW DO I KNOW THAT THE PRODUCTS ON YOUR WEBSITE ARE AUTHENTIC?
I AM A MINOR - CAN I USE YOUR WEBSITE?
HOW DO I KNOW IF AN ITEM IS IN STOCK?
WHICH SIZE SHOULD I CHOOSE?
I PLACED AN ORDER FOR AN ITEM WHICH SAID “IN STOCK” BUT YOU DIDN’T FILL IT IN MY ORDER?
WHEN ARE AL-OSTOURA’S SEASONAL SALES?
WHICH COUNTRIES DOES AL-OSTOURA SHIP TO?
CAN AL-OSTOURA SHIP TO PO BOXES?
WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
CAN I SHIP TO MULTIPLE ADDRESSES WITH AL-OSTOURA?
I WOULD LIKE TO CHANGE THE DELIVERY ADDRESS THAT I INITIALLY GAVE YOU TO ANOTHER DELIVERY ADDRESS?
CAN I ADD ITEMS TO AN EXISTING ORDER?
WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?
WILL MY PACKAGE BE INSURED?
CAN I TRACK MY ORDER?
MUST I SIGN FOR MY PACKAGE WHEN IT IS DELIVERED?
I HAVE NOTICED THAT MY PACKAGE WAS OPENED BEFORE I GOT IT. WHY IS THAT AND WHAT SHOULD I DO?
WHAT FORM OF PAYMENTS DO YOU ACCEPT ON YOUR WEBSITE?
DO THE PRICES ON vivaswag.COM INCLUDE VAT (VALUE ADDED TAX)?
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
IS MY CREDIT CARD INFORMATION SECURED ON YOUR WEBSITE?
WHAT HAPPENS IF I REMOVED THE RETURN TAG OFF THE ITEM AND I WOULD STILL LIKE TO RETURN OR EXCHANGE THE ITEM?
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
HOW TO PURCHASE MY E-GIFT CARD?
HOW TO REDEEM MY E-GIFT CARD?
HOW TO CHECK THE BALANCE OF MY E-GIFT CARD ONLINE?
WHAT TO EXPECT IF I RETURN AN ITEM PURCHASED WITH AN E-GIFT CARD FOR A REFUND?
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Browse WishlistRemove Wishlist
English

Select your language

KWD

Select your currency